Woolcraft Sales

General sales information

Fleecewood welcomes both New Zealand and international customers. All retail orders are governed by our Retail Sale Terms and Conditions. By ordering or purchasing you are accepting these terms and conditions.

Please note: if you are an international customer importing purchases, all costs at the border are your responsibility.

Currency and Payment

All prices and costs on this website are in New Zealand dollars. Converting the price to your currency is easy and can be done using the currency converter in the right column. This converter is a general guide only, and the actual conversion at time of payment may vary slightly. Payment can be made by Paypal. There is also a direct deposit option for New Zealand customers. Payment must be received before goods will be shipped.

Guarantee

Fleecewood offers a money back guarantee on all orders where goods are defective or where they do not meet your expectations. In the first instance, please contact Fleecewood to discuss the problem. You will need to notify us within three weeks of goods being shipped, so please check your purchase as soon as you receive it. Goods will need to be returned in original condition, unless we accept otherwise. This guarantee does not cover shipping costs.

Shipping

Either New Zealand Post or Pass the Parcel courier service are used to ship orders to New Zealand addresses. New Zealand Post is the normal method for shipping orders to international destinations. All parcels are insured for a value of up to $250.00. There is an option to purchase additional postal insurance for orders that exceed this value, but you will need to email us your request for this so we can include the cost in your invoice.

Delivery times within New Zealand are 3-7 days. All international delivery is by air mail, unless other arrangements are negotiated, which means an expected delivery time of 7-10 days for most destinations.